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Full-time freelance contract
Fixed salary range starting from 1300 - 1800€ monthly gross - depending on seniority
Italy (remote)
Hello, there!We are GymBeam and our vision is to build the largest fitness & health food platform and be among the top 3 biggest players in all markets of Europe.
We are currently looking for a new "customer-obsessed" who is eager to grow and learn, implementing new ideas that will help us become No. 1 fitness e-shop in the Italian market.
Are you up for the challenge?
WHAT WILL YOUR DAY LOOK LIKE
You will be responsible for responding to customer reviews in Italy and assist with placement of orders, refunds, or exchanges;
You will check and create credit memos for B2B and B2C customers;
You will follow-up with the orders' status and solve the issues it might come up;
You will provide accurate, valid and complete information by using the right methods&tools;
You will work with the Head of customer care to ensure proper customer service is being delivered;
You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
You will answer any questions the customer may have about available products and services;
You will follow communication procedures, guidelines and policies;
You will select appropriate responses to customer issues and work quickly to resolve them.
You will be responsible for responding to customer reviews in Italy and assist with placement of orders, refunds, or exchanges;
You will check and create credit memos for B2B and B2C customers;
You will follow-up with the orders' status and solve the issues it might come up;
You will provide accurate, valid and complete information by using the right methods&tools;
You will work with the Head of customer care to ensure proper customer service is being delivered;
You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
You will answer any questions the customer may have about available products and services;
You will follow communication procedures, guidelines and policies;
You will select appropriate responses to customer issues and work quickly to resolve them.
WHO ARE WE LOOKING FOR?
Experience in call center or customer service field;
University under-graduate or fresh graduate is preferred;
Fluent/native Italian speaker (C2);
Advanced English skills (C1);
Excellent communication skills;
Customer focused & obsessed: ability to adapt and respond to different types of personas;
Strong attention to details skills, data-driven & passionate about customer satisfaction;
Familiar with CRM systems and practices;
Ability to multitask, prioritize and manage time effectively.
Experience in call center or customer service field;
University under-graduate or fresh graduate is preferred;
Fluent/native Italian speaker (C2);
Advanced English skills (C1);
Excellent communication skills;
Customer focused & obsessed: ability to adapt and respond to different types of personas;
Strong attention to details skills, data-driven & passionate about customer satisfaction;
Familiar with CRM systems and practices;
Ability to multitask, prioritize and manage time effectively.
WHAT WE OFFER
Fully remote position;Shopping at our e-shop at cost prices and discounts for family and friends;
E-learning courses at LinkedIn and access to company library;
Online certifications, trainings, conferences and elaborate personal development plan;
All overtimes paid out automatically.
HOW TO APPLY
Please send us your CV in English by clicking the button below - once we receive your application, our team will review your profile and might contact you for more details. We look forward to meeting you!
