Role Definition:
A Security Professional is responsible for securing and protecting network
systems, applications, and data. In short, a Security Operations Engineer supports security of an enterprise.
Overview of the Role:
● Support the day to day operation of a highly available distributed multi-clustered multi-tenant deployment.
● Support onboarding and maintenance of a wide variety of data sources to include various OS, appliance, and application logs.
● Create queries, dashboards, and visualizations to support customer requirements and monitoring of the clients’ Systems as whole.
● Create and manage knowledge objects to include apps, dashboards, saved and scheduled searches and alerts.
● Support access requests and modifications and permissions.
● Support troubleshooting and remediation of issues as they arise with data ingestion and infrastructure.
Responsibilities:
● Analyze and respond to security threats from various security platforms and technologies. ∙ Support, troubleshoot, configure, manage, and upgrade a wide variety of security products (Firewalls, Access points, Switches, VPN)
● Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
● Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
● Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
● Document actions in the ticketing system to effectively communicate information internally and to customers.
● Resolve problems independently and understand escalation procedures.
● Acknowledge, analyze and validate incidents triggered from correlated events through SIEM solution.
● Collection of necessary logs that could help in the incident containment and security investigation.
● Understand the structure and the meaning of logs from different log sources such as FW, IDS, IPS, Windows DC, Cisco appliances, AV and antimalware software, email security etc.
● Analyzing and resolving the vulnerabilities on the clients’ network.
● As required, update Protective Monitoring/SOC documentation, processes and procedures. Strong understanding of End Point Protection technologies EDR and other Products.
What to expect:
● Capable of performing under pressure with correct timely decisions.
● Should be able to manage the workload smartly.
● Job satisfaction comes from creating high-quality artwork and building a solid reputation. Candidate should be able to use his creative powers to solve problems.
● Closely Monitoring the Systems of Clients, Responding to their security related Issues through thorough communication capabilities and antiquates.
● Knowledge Transfer through training the New Entrants and Interns with full attention and responsibilities.
Skills & Qualifications:
The candidate must possess in-depth knowledge and hands-on experience in the technologies which may include but not limited to; Computer Networks, Routers & Switches, Technical Support / Troubleshooting, Servers / Firewalls, Printers / Scanners, VOIP / CCTV Management, Microsoft Products, Windows / Mac OS, Backup & Recovery, Wi-Fi Controllers / Management, Software Installations / Upgradations, LANs / WANs.
● Total Professional Experience:
Total professional working experience should not be less than 3-5 Years evidenced by the experience certificates issued from the entities the work is performed. The experience certificates should carry the contact details of the company, especially the direct contacts of the reporting manager.
● Specific Experience:
Significant IT Support experience of minimum 2-3 years as IT Support / IT Network Operations / IT Systems Administration etc., in a role that requires Desktop, Networks and Software support in an enterprise environment. Awareness of industry and professional standards is must.
● Academic Qualification:
At least Bachelor Degree from a renowned Institute/University. US Business English Communication skills is must.
● Processional Certifications:
Relevant professional Certifications in the field are preferred.
Job Type: Full-time
Pay: Rs90,000.00 - Rs130,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
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