WELCOME TO H&M!
Fashion and quality at the best price in a sustainable way.
H&M is a fashion brand, offering the latest styles and inspiration for all - always. Customers will find everything from fashion pieces and unique designer collaborations to affordable wardrobe essentials, complete-the-look accessories and motivational workout wear. All seasons, all styles, all welcome! But H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future.
In the Philippines, H&M has been in operation for 5 years with currently 40 stores across the country.
As the brand aim to grow more in the coming years, we remain true to our values and steadfast in championing the welfare of our people.
This is H&M.
Overall Job Summary: Working at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style.
You support and guide the store team to deliver the most inspiring and exciting customer experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make us the No. 1 fashion destination.
You meet the expectations of customers and colleagues at all times, as well as following all H&M procedures and standards.
This position reports to the Store Manager and has the following direct reports: Visual Merchandisers Key & Visual Merchandisers
SELLING
Fashion Knowledge
- Ensure you are up-to-date with current fashion trends and styling techniques so you can anticipate your customers’ needs.
- Share, inspire and educate the store team on seasonal trend information.
Direct Customer Service
- Ensure you meet customer expectations on direct service according to H&M standards.
- Support the store to achieve excellent customer service.
Indirect Customer Service
- Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure
- Well-styled GTL mannequins in windows and in store and make sure garment presentation is in line with the concept ID
- Create a clear red thread from windows to A-area with wearable buying suggestions.
- Ensure high quality, commercial garment presentation with good garment care every day together with store team
- Provide good concept flow by maintaining the concept layout, fixtures and navigation.
- Launch and maintain all sales campaigns and activities on time and according to H&M standards.
Drive sales targets
- Identify opportunities to increase customer satisfaction and sales.
- Perform sales follow-up and initiate actions to reach sales targets.
TEAM
Training & Development
- Evaluate & develop the visual and commercial skills of the store team.
- Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
- Seek VM potential for succession.
- Communication & legal requirements
- Ensure that all communication in the windows and on the sales floor complies with local legislation.
ROUTINES
Commercial Routines
- Follow up on Store KPIs and initiate actions to reach store goals and budgets.
- Adapt the store planning according to store needs and budget from the Commercial plan.
- Perform daily Customer rounds to maximize and action commercial opportunities.
Visual Store Operational Routines
- Carry out Sample picking in a way that creates clear stories and wearable buying suggestions.
- Handle Visual Merchandiser material and visual scheme orders.
- Control quantity and condition of all incoming visual material.
- Maintain and care for all display and interior material with sustainability in mind.
- Keep visual room organised and safe.
- Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season.
- Provide updates of all VM information material in the store.
- Ensure that store always has enough Sale and Activity material.
Security
- Promote employee and customer safety
- Resolve health & safety, legal and security issues
- Prevent loss
Who You Are
- Inclusive, positive, creative, and willing to learn on the job!
- Passionate for customer service and helping people find their style
- A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
- Ability to coach and counsel staff on performance management and progressive discipline techniques
- 1-2+ years of transferrable experience welcome
- You have the ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance, climb a ladder and use a step stool
- Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
- Must be able to work a flexible work schedule, including nights and weekends
- May be required to travel to support other stores
Additional Information
- This role will be based in the H&M store in Cebu (i.e Ayala Cebu, SM Seaside or SM City Cebu)
- This role will be reporting to the Store Manager
