About Quidax
We are a crypto startup and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects the world together and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products.
Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.
What you’ll be doing
As the User Operations Intern at Quidax, you’ll help the team takes care of making sure users have a good experience with our product or service. You will manage and improve how our users interact with what we offer. This includes helping users with any questions or issues they have, analyzing data to find ways to make things better, and working with different teams to make improvements based on user feedback. You will also be involved in testing new features and learning about the latest trends in our field to help us stay ahead.
What your day-to-day looks like
Sync with your team lead on the direction for the week/day
Brainstorm with the team to come up with cool ideas.
Manage relationships with partners and customers
Respond to requests and enquiries from partners
Collaborate with cross-functional teams to put checks in place to prevent losses to transaction disputes
Join in an argument about some random stuff
What you need to have
0-1 year experience in customer success, ideally in the FinTech space.
Basic knowledge of Microsoft Excel
Excellent communication and interpersonal skills
Analytical and process-oriented mindset
Nice To Haves
Crypto experience
Fintech experience
Reporting Structure:
The Customer Success Analyst would report to the Customer Success Manager at Quidax.
How to apply
Please send an application tailored to the role that speaks to us. A lot of people send in bland generic applications and it is easy and very helpful to stand out, especially when someone has been going through 100 applications, endeavour to make your application the breath of fresh air. We appreciate your great writing and you taking the time to put your application together.
We would most likely send you a test should you get through the application stage, please imagine you are already part of the team and walk us through your thinking about the problems we present.
What our hiring process looks like
It’s a 4-step quick process!
✅ Intro call with the recruiter
✅ 1hr call with the hiring team lead
✅ 45mins culture fit interview
