Company Summary
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
Essential Functions
- Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
- Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
- Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
- Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers.
- Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
- Participates in department improvement plans, including brainstorming Falcon enhancements.
- Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
- Handle various dispatch activities as requested by sales managers and at representatives own discretion.
- Communicate with various departments to coordinate completion efforts.
- Take reports from contractors and make decisions with a predetermined authorization limit.
- Process reimbursement and cash out requests.
- Provide cost for covered and non-covered items.
- Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.
Requirements
- High School Diploma or equivalent
- Requires 2 - 4 year’s internal Claims Resolution Level II representative experience
- Sales experience desirable
- Fundamental understanding of Home Warranty policies, systems and appliances.
- Understanding of sales / real estate transactions
- Ability to build relationships and create rapport
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Resilience
- Strong problem solving and conflict resolution skills
- Good stress tolerance
- Good math skills
- Analytical and detail oriented
- Advanced contract knowledge.
- Advanced procedure and process knowledge.
- Working knowledge of Microsoft Office
- Negotiation, mediations skills
Salary Range:
$15.18 - 26.41
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
